Postgraduate Diploma: CRM Platform Expert | Udemy
Postgraduate Diploma: For two days completely 100% Free during everything you want to know about CRM Platforms at Sales, Service, Marketing and Business Management (Siebel, Dynamics CRM/365, Salesforce, SAP CRM)
This course is written by the very popular author from Udemy The Retail Banking School The most recent update was 10, 2022.The language of this course is English 🇺🇸, but also has subtitles (captions) in English [US] languages to better understand. This course is shared under the categories Business, Sales, CRM Customer Relationship Management
More than 16,473 students had already enrolled. in the Postgraduate Diploma: CRM Platform Expert | Udemy Which makes it one of the more popular courses on Udemy. You can free coupon Code the course from the registration link below. It has a rating of 4.2 given by (109 ratings), which also makes it one of the highest-rated courses at Udemy.
The Udemy Postgraduate Diploma: CRM Platform Expert free coupons also 4 hours on-demand video, 3 articles, 10 downloadable, resources, full lifetime, access on mobile and television, assignments, completion certificate and many more.
Is this course right for you?
If you are wondering what you will learn or what things this best Udemy courses will teach you after getting courses Learn Postgraduate Diploma: CRM Platform Expert | Udemy: Okay, here are a few things.
- Course will be interesting to anybody who want to know business cases and business environment of usage of a+о CRM systems. We will consider different business topics, practical examples and cases and also will talk about business related questions of implementation.
If you are wondering what you will learn or what things this best Udemy courses will teach you after getting courses Learn Postgraduate Diploma: CRM Platform Expert | Udemy: Okay, here are a few things.
- Course will be interesting to anybody who want to know business cases and business environment of usage of a+о CRM systems. We will consider different business topics, practical examples and cases and also will talk about business related questions of implementation.
Requirements Course:
- Course will be interesting to anybody who want to understand banking, retail, crm, fintech and digital implementation topics
- Course will be interesting to anybody who want to understand banking, retail, crm, fintech and digital implementation topics
Description Course:
Postgraduate Diploma: CRM Platform Expert (Sales, Service, Marketing and Business Management with CRM Platforms)
Welcome to course: Business Principles of Customer Relationship Management, Multichannel Sales, Service, Marketing and Business Management with oCRM (Microsoft Dynamics 365 (CRM), Oracle Siebel CRM, Salesforce) and aCRM tools (SAS MA, Microsoft Azure, AWS).
Short Description: Course will be interesting to anybody who want to know business cases and business environment of usage of a+о CRM systems. We will consider different business topics, practical examples and cases and also will talk about business related questions of implementation.
Considered Business Areas:- Sales Management
- Service and claims Management
- Cross-sale and up-sale
- Digital Channels building
- Examples from Consumer Lending, Mortgage and other produc-lines of Retail Business
Considered types of systems:- Operational CRM
- Analytical CRM
- Partners CRM
Course Content:- Introduction to CRM methodology and software area
- CRM usage at sales channels management (branchs network, contact center, POS)
- CRM at building of partners and agent channels
- CRM as a fondation for building of remote and digital channels
- Sales and service management methodology
- Introduction to Analytical CRM (aCRM)
- Business Cases of ACRM usage
- aCRM Implementation
- CRM at Marketing and digital acquisition
- Implementation strategy
Course Full Description:
Introduction to the world of 360 degree overview of a business:- Overall information about CRM and oCRM systems usage cases and implementation
- Practical cases at sales, service, marketing and business management
- Usage of CRM as a platform for digital channels building
- Examples from leading worldwide banks
- Course for business experts and tech experts, who want to understand business environment.
Introduction to CRM implementation:- Key focuses of CRM launching
- Key areas of usage
- Business principles and details
- Examples from retail banking, consumer lending and mortgage business
Course Author:
IGOR DMITRIEV
Professor of The Retail Banking SchoolDigital Business and Retail Banking Expert
Education:- MBA, The Boston University, USA
- Master of Science at Engineering (Technical) Management, The State University of New York at Buffalo, USA
- Master of Science at Informatics and Economics, The Saint- Petersburg State University of Finance and Economics, Russia
- Six Sigma Black Belt
Experience:- Expert at Banking (>15 years), FinTech & Digital (>12 years). Experienced Manager (>10 years) with successful track of records at personal and corporate entrepreneurship.
- More than 10 years at worldwide banking groups such us Societe Generale, Raiffeisenbank.
- Experience at roles: CEO, Head of Business, Chief Digital & Marketing Officer, Head of Digital Transformation and Channels, Head of Products and Marketing.
Linked topics:- Business and Entrepreneurship Fundamentals
- Digital Marketing
- Project Management
- Finance Fundamentals
- Marketing Strategy
- Online and Digital Business
- Leadership
- Sales Skills
- Microsoft Dynamics 365
- B2B Sales
- CRM
- Customer Relationship Management
- Oracle Siebel CRM
- Salesforce
- Sales Management
- Service and claims Management
- Cross-sale and up-sale
- Digital Channels building
- Examples from Consumer Lending, Mortgage and other produc-lines of Retail Business
- Operational CRM
- Analytical CRM
- Partners CRM
- Introduction to CRM methodology and software area
- CRM usage at sales channels management (branchs network, contact center, POS)
- CRM at building of partners and agent channels
- CRM as a fondation for building of remote and digital channels
- Sales and service management methodology
- Introduction to Analytical CRM (aCRM)
- Business Cases of ACRM usage
- aCRM Implementation
- CRM at Marketing and digital acquisition
- Implementation strategy
- Overall information about CRM and oCRM systems usage cases and implementation
- Practical cases at sales, service, marketing and business management
- Usage of CRM as a platform for digital channels building
- Examples from leading worldwide banks
- Course for business experts and tech experts, who want to understand business environment.
- Key focuses of CRM launching
- Key areas of usage
- Business principles and details
- Examples from retail banking, consumer lending and mortgage business
- MBA, The Boston University, USA
- Master of Science at Engineering (Technical) Management, The State University of New York at Buffalo, USA
- Master of Science at Informatics and Economics, The Saint- Petersburg State University of Finance and Economics, Russia
- Six Sigma Black Belt
- Expert at Banking (>15 years), FinTech & Digital (>12 years). Experienced Manager (>10 years) with successful track of records at personal and corporate entrepreneurship.
- More than 10 years at worldwide banking groups such us Societe Generale, Raiffeisenbank.
- Experience at roles: CEO, Head of Business, Chief Digital & Marketing Officer, Head of Digital Transformation and Channels, Head of Products and Marketing.
- Business and Entrepreneurship Fundamentals
- Digital Marketing
- Project Management
- Finance Fundamentals
- Marketing Strategy
- Online and Digital Business
- Leadership
- Sales Skills
- Microsoft Dynamics 365
- B2B Sales
- CRM
- Customer Relationship Management
- Oracle Siebel CRM
- Salesforce
What I am going to learn?
- The benefits of cloud computing over traditional on-premises data centers.
- Foundations of Cloud Computing Service Models
- Setting up and navigating a Linode account
- Securing a Linode account with TFA
- Remote Server Administration via SSH
- Securely Authenticating to a Virtual Instance Remotely using SSH Key Pairs
- Foundations of the Linux Filesystem
- Linux Maintenance and Configuration
- Linux Use Accounts and System Security
- Foundations of Web Servers
- Foundations of DBMSes and Database Transaction Standards
- Foundations of SQL vs NoSQL Databases
- Installing and Configuring LAMP Stack on Ubuntu
- Testing MariaDB & PHP on Apache
- A Beginners Guide to Coding in PHP [Variables, Arrays, Functions, Loops, Conditional Statements, etc.)
- The benefits of cloud computing over traditional on-premises data centers.
- Foundations of Cloud Computing Service Models
- Setting up and navigating a Linode account
- Securing a Linode account with TFA
- Remote Server Administration via SSH
- Securely Authenticating to a Virtual Instance Remotely using SSH Key Pairs
- Foundations of the Linux Filesystem
- Linux Maintenance and Configuration
- Linux Use Accounts and System Security
- Foundations of Web Servers
- Foundations of DBMSes and Database Transaction Standards
- Foundations of SQL vs NoSQL Databases
- Installing and Configuring LAMP Stack on Ubuntu
- Testing MariaDB & PHP on Apache
- A Beginners Guide to Coding in PHP [Variables, Arrays, Functions, Loops, Conditional Statements, etc.)
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